Frequently Asked Questions
Answers to common cleaning questions — scheduling, products, pets, insurance and more.
Cleaning FAQs
How much does cleaning cost?
Every home is different, so we quote after a short in-home visit. Seeing your space lets us understand the amount of work involved and give you an accurate, no-obligation price — with no hidden fees.
How often should I book?
Most of our residential clients choose bi-weekly, which keeps things manageable. Weekly is great for busy households; monthly works as a reset. We’ll recommend a rhythm based on your home and lifestyle.
Do I need to be home during the clean?
No. Many clients give us a key or door code. We’re licensed, insured, and our cleaners are trusted and background-checked.
Are your products safe for kids and pets?
Yes. We use safe, effective products and can accommodate scent-free or eco-friendly preferences — just let us know.
Do you bring your own supplies and equipment?
Yes, we bring everything we need. If you have products you’d prefer us to use, we’re happy to.
What if I’m not happy with something?
Just tell us — if we missed a spot, we’ll make it right. Your satisfaction is the whole point.
Are you licensed and insured?
Yes, fully. We carry liability coverage for your peace of mind.
Which areas do you serve?
Courtenay, Comox, Cumberland, Royston, Union Bay, Fanny Bay, Merville, Black Creek, and Campbell River.
How do I pay?
We accept e-transfer, card, and pre-authorized debit. Recurring clients can set up automatic billing so you never think about it.
Do you clean vacation rentals and Airbnbs?
Yes. We do turnover cleans for Airbnb, VRBO, and other short-term rentals across the Comox Valley and Campbell River, working around your check-out and check-in times. We can handle linens, restocking, and getting the place photo-ready between guests.
Get a free quote today.
Tell us about your space and we’ll arrange a quick visit to put together an accurate, no-obligation quote.